Authenticity
All our bags are BIS hallmarked for 925 silver, ensuring authenticity and quality.
Time and Shipping
For custom-made and online orders, please allow us 3-5 weeks to make the best product with utmost care and precision. The products are either hand-delivered by our team or shipped via insured couriers. For ready-to-ship/on-the-spot bags, feel free to get in touch with us directly.
Anti-Tarnish Policy
Our bags are meticulously lacquered and polished to minimize the onset of tarnishing. To ensure long-term preservation, please keep your bag covered and away from moisture when not in use.
Repairs and Embellishment Changes
Our bags are meticulously polished and lacquered to extend their pristine condition. In the event a repair or polishing is necessary, or if you choose to refresh the design or color of the embellishments during a repair, we are happy to accommodate your preferences. These services are offered at nominal charges, allowing your cherished bag not only to return restored but also refreshed with a new twist, making it as good as new—and uniquely yours.
Refunds and Exchanges
We have a strict no refund, no return policy. Products are only liable for exchange if there is a defect or damage from our end. The customer must reach out to us within 2 days of receiving the product. All sales are final.
Craft Your Bag With Us
We invite you to co-create a bag that's uniquely you! Select your preferred shape, size, and embellishments. Schedule a virtual or in-person consultation with us. Your custom bag awaits!
Packaging
Each product arrives in an elegant, sturdy gift box, designed to present the luxury within. Inside, you’ll find a Shynora authenticity card, certifying the BIS hallmarked silver craftsmanship. Your item also comes with a protective cellophane packet and a dustbag for safe and convenient storage.
In-Person and Virtual Appointments
We understand that investing in a bag is a significant decision. To assist you in making this choice, we offer in-person appointments in Delhi for a closer look at our exquisite bags. For your convenience, virtual appointments are also available. Additionally, select products are showcased at House of Aura in Raipur and The Retail Therapy in Ahmedabad, where you can experience our collection firsthand.